This week’s must-reads: Self-Inflicted Medical Misery

In my work as a behavioral designer, I come across important stories on how psychology influences our behavior. Every week, I share my round-up of the most important stories at the intersection of psychology, technology, and business. I hope you enjoy them!

Stop Confusing Habits for Routines: What You Need to Know (NirandFar)
Trying to build good habits can often backfire. Here’s why it’s important to know how habits are formed and when it’s better to stick with a routine instead.

User Onboarding 101 for Product Managers (User Guiding)
Product Management is nothing without users. The whole discipline directs you to solve problems for them. As a result, onboarding is not a straightforward effort.

Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone (First Round)
The words outcome-oriented are written on an old whiteboard in Guru’s Philadelphia office. It’s inextricable from a startup that’s laser-focused on relentlessly delivering outcomes.

How North Star Metrics Can Lead You South (Hackernoon)
The North Star Metric is the single metric that best captures the core value that your product delivers to customers.

Fentanyl Panic is Worsening the Overdose Crisis (The Appeal)
Sensational and false news reports about the drug are pushing lawmakers to enact harmful policies.

Self-Inflicted Medical Misery (The New York Times
America’s rural health care crisis is largely — not entirely, but largely — a direct result of political decisions.

Happy reading!

- Nir

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