This week’s must-reads: Why listening to your customers is not a foolproof plan

In my work as a behavioral designer, I come across important stories on how psychology influences our behavior. Every week, I share my round-up of the most important stories at the intersection of psychology, technology and business. I hope you enjoy them!

Don’t despair if your child is glued to a screen, it may be keeping them sane (The Guardian) Social interaction is vital for young minds, and social media might be the only way of achieving this during lockdown.